Learning Objectives & Outcome:

  • Understand the principles of communication skills
  • Learn strategies for communicating your message clearly
  • Understand the different communication styles and learn how to adapt to others
  • Learn strategies on how to build ‘rapport’
  • Understand the barriers in communication and how to overcome them
  • Practice the use of active listening and questioning skills
  • Understanding aggressive, passive and assertive behavior


Course Highlight:

  • Types of communication
  • Strategies for successful communication
  • Building rapport
  • Barriers of communication
  • Mehrabian Model
  • Feedback Techniques
  • Communication & Interpersonal skills.
  • Effective listening and questioning.
  • Active listening.


By applying the right tools, delegates will be able to understand customers’ needs, different personalities, projecting a professional image, presenting solutions, take action and follow up.


Who should attend?

Patient facing staff, nurses, doctors, customer service etc..


Course Duration

8 Hours (customizable according to the need)