Learning Objectives & Outcome:

  • Realize the importance of email etiquettes.
  • Know what is an effective email structures to achieve clarity and successful communication.
  • How to create, add attachments to, and address an email message
  • Learn techniques for better managing your email
  • How to make Outlook work for you


Course Highlight:

  • Introduction to Business writing
  • Professional Language
  • Art of good letter writing
  • Building the main body
  • E-mails & Memo writing
  • Organizational skills
  • Writing for greater effectiveness
  • Develop confidence
  • Report writing skills


Who should attend?

  • Admin officer/secretary/customer service


Course Duration

  • 4 Hours course (customizable according to the need)