Learning Objectives & Outcome:
- Realize the importance of email etiquettes.
- Know what is an effective email structures to achieve clarity and successful communication.
- How to create, add attachments to, and address an email message
- Learn techniques for better managing your email
- How to make Outlook work for you
- Introduction to Business writing
- Professional Language
- Art of good letter writing
- Building the main body
- E-mails & Memo writing
- Organizational skills
- Writing for greater effectiveness
- Develop confidence
- Report writing skills
Who should attend?
- Admin officer/secretary/customer service
- 4 Hours course (customizable according to the need)